I strongly recommend reading Charlene Li’s post on ‘Artificial Intelligence is Nothing Without Artificial Empathy‘.
Her point is that “if we want our AI to truly understand and engage with us, it will need to develop “artificial empathy.” Artificial empathy is possible only if true empathy and the desire to understand customers lies at the center of the algorithm’s design.”
Of course this has not been taken into account at all in the first Artificial Intelligence algorithms design, and that probably needs to be fixed in a second generation of algorithms.
I find this idea of artificial empathy quite troubling and transforming, in any case worth following up for the future. It definitely gives a new viewpoint into the development of Artificial Intelligence.
