How We Have Increased Dramatically our Feedback to all Services We Use

Following up on our post ‘How Social Ratings Determine Our Choices‘, let’s add how much more often we are asked to rate, and we do rate services.

Ratings have also been introduced for toilet service at Singapore airport!
Ratings have also been introduced for toilet service at Singapore airport!

I am amazed at how often I am prompted to give my feedback now. In all situations: when using a website or a service on internet; when visiting a hotel on the reservation platform; when downloading or using an app; when reading a book on my Kindle; and even when visiting the toilet at the airport!

And when we don’t do it consciously, the machine does infer some ratings: for example, how much and quick I read my book on Kindle certainly creates some rating in Amazon.

When we put this situation together with the fact that this forces the system to behave like a complex systems, reinforcing the popularity of the popular services and diminishing greatly the popularity to the others, we can see how our world is increasingly transforming in all spaces to a “winner takes all” situation, or that everything will be increasingly governed by the famous long tail distribution.

Welcome to the Collaborative Age!

By the way: how do you rate this post? 🙂

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