Burn-out is now recognized as an occupational condition in many countries and is observed to become increasingly prevalent. In this post ‘A simple strategy helps doctors fight burnout. Could it work for the rest of us?‘ a simple method is described that appears effective in hospitals, where it is a major concern.
This method is simply to get a conversation going about difficult workplace situations, with minimum framing and facilitation. “Wherever they are, the structure is the same. Organizers choose a topic: dealing with patients’ families, for example, or a deep dive into a particularly wrenching recent case. A pre-selected panel of volunteers shares their perspective to get the conversation started. Then it opens for discussion. Moderators gently steer away from efforts to diagnosis or solve problems—no small feat in a room of people who diagnosis and solve all day, every day. The normal hospital hierarchies do not apply. The only thing participants are allowed to do during rounds is talk about how they feel. No judging. No fixing. Just talking.“
The emotional connection thus created seems sufficient to recreate a sense of purpose and get rid of the strains that are at the source of burn-out. It has been observed that burn-out is not just physical (lack of sleep for example) but is also psychological such as loss of the sense of purpose. This method addresses directly the psychology and just creating a location for emotional sharing appears effective.
It goes to show that the modern workplace does not allow sufficiently deep emotional sharing and engagement, and that may be something that needs to be addressed more consistently.
