As part of the current debates about the impact of automation of our work environment, I found this post ‘How Hard Will the Robots Make Us Work (In warehouses, call centers, and other sectors, intelligent machines are managing humans, and they’re making work more stressful, grueling, and dangerous)’ quite interesting.
The point of the article is that in many instances, workers get monitored by algorithms that catch much more than a human manager would do in terms of fine grained performance and efficiency, and that it leads to far more pressure on workers. “These automated systems can detect inefficiencies that a human manager never would — a moment’s downtime between calls, a habit of lingering at the coffee machine after finishing a task, a new route that, if all goes perfectly, could get a few more packages delivered in a day. But for workers, what look like inefficiencies to an algorithm were their last reserves of respite and autonomy, and as these little breaks and minor freedoms get optimized out, their jobs are becoming more intense, stressful, and dangerous”
The article goes on to describe a number of grueling examples, but what has struck me is that most examples relate to production positions that are close to being automated, and based on hourly compensation. The only exception in the article is a software engineer whose productivity and presence is monitored at tight intervals, but apparently he is supposed to provide run-of-the-mill coding. The point is quite clear that for those production positions, automation is stressful because they are increasingly expected to be as good as robots – until they will be replaced. This however does not apply to more complex positions related to creativity and system architecture, where productivity can’t be measured the Industrial-Age way.
Still, this is a warning that for production positions that are close to being automated, the current development of AI and automated monitoring systems will create a stressful environment through closer supervision and this may be an area where regulation may need to intervene to protect workers.
