Jeremie Averous | The Fourth Revolution Blog

How a Paradigm Shift is Happening in Management

Forbes maintains an interesting column by Steve Denning about the paradigm shift in management.

Steve Denning believes that there is a deep change happening right now, from a shareholder-driven organization towards a customer-centered organization (read: ‘Don’t Diss The Paradigm Shift In Management: It’s Happening!’). According to him, this will require change from a bureaucratic organization towards new management models that are more flexible, agile, and customer-focused. As readers of this blog you’ll know I even believe the change is much more fundamental as it is related to customer collaboration, nevertheless Steve Denning’s view is quite useful for organizations nowadays.

As with all paradigm shifts it will be tough and take time – read his excellent column comparing that change to the Copernican revolution – ‘Why The Paradigm Shift In Management Is So Difficult‘. This is entirely applicable to the Fourth Revolution changes.

A paradigm shift is certainly happening, that will take time to be realized by all those that are still in the Industrial Age mindset. Be a Fourth Revolution precursor and see how the new approach of business has the power to change the world!

Witness the change on our planet. How will it change our view on our Environment?

Have you heard about Google Earth Engine Timelapse? The Google team has layered satellite imagery of earth over several decades (generally back to the early 1980’s). This shows how landscapes have been changed over the time.

You can for example look at how the Dubai coast has changed, or how the Columbia Glacier has retreated over three decades.

You can even look at your hometown change by scrolling on the world map and zooming on your favorite place!

Simply awesome – remember that the first TV image of earth dates back only to 1960!

I strongly believe that our environmental mind has significantly changed the day we’ve seen pictures of our blue planet floating in a dark void in the 1960’s. Will this initiative further create a small revolution in our perception of our environment?

How anonymous mobile data redraws bus routes in Africa

A research project has demonstrated that bus routes could be mapped in Abidjan by just following anonymously the signal from the users’ handphones. Bus routes in third world countries are notoriously not centrally managed and operated by a large number of autonomous parties.

Abidjan bus route map inferred from mobile phone position data

This mapping allows city planners to get an up-to-date picture of the situation and take action to improve the current situation or take other actions related to improving the traffic condition.

According to this research done by IBM, actions could be taken to slash commute time by more than 10%! (more on this in this BBC post).

Using available data that way, through the unaware collaboration of millions of commuters, is an effective way to create value for the community. How much of this would have been possible even 5 years ago?

Are You Ready for the Impact of Government Open Data?

“Information is a valuable national asset whose value is multiplied when it is made easily accessible to the public“.

Early May, President Obama released historical new rules for US government Open Data: from now on, data generated by the US government is to be made available in open, machine-readable formats. A new portal is setup to make the data available to those that want to use it to enhance its use.

To clarify the impact of that decision and how it will change things for the citizen, this excellent paper by the Canadian David Eaves, an eager supporter of Open Data, gives further insights: ‘Thoughts on the White House Executive Order on Open Data‘

No doubt that this US initiative will span similar initiatives in a number of other countries. Crowdsourcing the usage of government data to create meaningful information is in its infancy. Watch as incredible usage will be made of this data and how it will change public policies for the better!

Those Who Matter Won’t Mind You Saying What You Think

“Be who you are and say what you feel because those who mind don’t matter and those who matter won’t mind.” ~ Dr. Seuss

When you speak your mind, you will disturb. You will disturb the nicely arranged uses, customs and habits that are so easy to repeat without questioning.

That’s a given – you will disturb and the world will try to fight back to stay at the same equilibrium.

As a result, most people avoid creating this disturbance.

Yes, of course, if you say what you really think, most people will object. But not the few ones who matter. And that’s what is really important.

Be certain that the few that won’t object are those that really matter to you. So, just move on and change the world. What are you waiting for?

How Flexibility is Essential in Confronting Uncertainty

It is amazing how the military problem of winning battle is close to the problems we face in our daily activities. Contrary to what most people think, successful armies are war are not organizations that are strictly centralized and hierarchical and wait for detailed orders to act.

Napoleon at war — Napoleon, a leader of the Collaborative Age? His behavior in battle was deeply delegative and collaborative!

History has shown repeatedly that battle is a case of unpredictability, where battle is conducted in a deep ‘fog’. Even our modern technologies do not manage to lift it, because it is all about predicting what happens in the head of the adversary. Periodically some approaches to battle or brazen Generals tend to believe uncertainty and chance can be reduced and believe that technology or intelligence should drive action; these approaches have led to the worst disasters of military history.

In military tradition, the most successful generals seem to have been those that have understood that they had to account for a large uncertainty. To do that, they only give the general direction and vision and let their subordinates take all the necessary initiatives based on what is happening in the field. Control by the general in command is thus not on the detail but only on the overall situation. This allows the necessary flexibility – exploiting opportunities where they appear and managing the unexpected where it occurs. This principle of delegation was typical of Napoleon, and inspired many successful armies in the next two centuries.

Flexibility of the organization and leadership at all levels have thus been for a long time the approach of successful armies.

How can we apply these teachings to our everyday life? We can’t expect to control everything that happens, because it depends on events and decisions by others, beyond our control. We need to give responsibility to those in the action, support them in terms of resources, and align them with a simple-to-understand vision leveraging on the organizational culture. We need to expect the unexpected and keep an eye on the general direction.

Reference made to General Vincent Desportes’s book “Decider dans l’Incertitude” (in French), an excellent book about decision-making in uncertain conditions.

Why Chronic Inconsistency is the Signature of Mediocrity

“The signature of mediocrity is not an unwillingness to change, the signature of mediocrity is chronic inconsistency” – quote from the book “Great by Choice” by Jim Collins and Morten Hansen. In this book, the authors explore what makes start-ups successful or just about mediocre, but that probably applies to us as well to us individuals as to organizations.

get rich quick ad — Attractive ways to make you believe you’ll get rich quick…Who do you think will actually get rich?

This view is a bit surprising, but upon closer examination it is so true. It is so easy to give up to the latest attractive fad and to change focus so often that nothing important really gets done! According to the authors, successful organizations are successful because they stick to a rigorous discipline day-in and day-out, whatever the latest trend and event. Only rarely do they adapt their way of working to deep seated trends.

Lack of focus is the plague of many people and organizations I know. The search for the miracle solution pervades our society – it is enough to look at all these get-rich-quick solutions to which so many must succumb to! Yet without continued focus on a very limited number of initiatives, nothing decisive will get done.

Being consistent is boring. It’s long winded. It’s not attractive and remarkable at first. Yet it is the only way to become an overnight sensation… 10 years after you started.

Be boringly consistent in the short term to become remarkable on the long term. Spread your focus inconsistently, enjoy thrill on the short term and you’ll remain mediocre on the long term.

Which one do you choose?

How to feel forever young

I stumbled upon this quote from Om Swami: “When your life has more memories than ambition, consider yourself old“.

Old Man — Is that the way you are feeling today?

Om Swami goes on: “When all you have to talk about is how you did this in the past or how you did that in the past, how you were amazing a decade ago or how you were so incredible back then. When you no longer live your present or look up to your future, when all you do is reknit the same stories in the present using yarn of the past, you are old. An unfailing sign of the one who feels old within is they mostly talk about their past“. (the entire post is here)

Stop feeling old. Remain forever young. Have ambitions and projects. The past is the past, the future is open. Go for it.

How can you stop trying to please everyone?

This posted started with reading this famous quote: “I don’t know the secret to success, but the secret to failure is trying to please everyone” – Bill Cosby.

Still we all have this tendency to try to please everyone – or at least, not to create too much fuss by displeasing people. It’s emotionally draining to be in these situations where we create negative reactions. It could even turn out to be dangerous – and that’s when our primitive lizard brain prevents us to act.

So, how did our normal trouble-avoiding mechanism become a stumbling block in today’s society? Because for sure, making your mark will involve moving people from their established situation and negative reactions (see our post on criticism)! And more importantly, how can we escape that psychological trap?

It all boils down to passion and purpose. With passion, you’ll be emotionally lifted and you’ll overcome objection. With purpose, you’ll push towards your goal, overcoming any obstacle in the way (which obviously will involve making some people unhappy). When your passion aligns with your purpose is when you become irresistible.

Don’t please everyone. Choose who you won’t please, and do it for a purpose. Be passionate. And you’ll change the world. Your world.

What are the most powerful intervention modes with people

Did you know that the most effective interventions when interacting with people involve movement?

closed position body language — In this ‘closed’ situation, intervene first to open the posture before even thinking getting any idea through!

As a coach I have learnt to listen to people. Holistic active listening, which means also observing body language cues, eye movement, as well as listening to the world and the tone of the voice. It was a passive observation. And initially I thought that talking would be enough to elicit questions and actions. It was, to some extent, but I did not appreciate to the fullest the power of our biology.

It is actually much more effective to first move the person in a posture that will be receptive to the moment. In fact, it is almost sometimes a prerequisite for an effective intervention or an effective negotiation. This intervention can take many forms, and generally aims at establishing an open, straight and happy state. Because our physiology retro-acts quickly with our mood and mindset (like the post on “How simple is it to get positive emotions” showed in the case of the Laughing Clubs), it opens many possibilities.

Due to our education we often over-estimate the power of rational argument and under-estimate the effectiveness of posture and well-being in the moment. Be careful to change the posture of your interlocutor and you will get much better results in discussions, coaching, negotiation or any interaction where effectiveness of interaction is important.

Learn to intervene on other’s posture. You’ll see that you will multiply your influence. Start today.

How to Thrive in this World of Monkeys

Following our reading and review of “The Hour Between Dog and Wolf: Risk Taking, Gut Feelings and the Biology of Boom and Bust” by John Coates (How our decision-making is everything but rational), let us have a thought experiment for a while.

gorilla office worker — Did you check who’s sitting next to you at the office?

Let us imagine that the office where we are working in is full not of neat humans, but of monkeys. Big, large monkeys that obviously react with much less thought and rationality than what we’d expect from humans.

Monkeys that would snare when they’d feel threatened. Monkeys that would display all sorts of body language to assert themselves, show their superiority or their social rank. Monkeys that would react unwillingly to opposite sex presence – and high-ranking monkeys trying to get additional partners to show their superiority. Monkeys that would react by fear or show threat when cornered. Monkeys that would live in close bands per hierarchical level and defend their territory. Monkeys that would conspire to overturn the current hierarchical order to get more peanuts.

Well I must say that sometimes I really feel like we’re not too far from observing our jungle origin even in the coziest offices of the largest towns created by civilization. No mistake – we’re still very much governed by our biology. How can we make the best of it?

How our decision-making is everything but rational

I’d like to share high recommendations for the book “The Hour Between Dog and Wolf: Risk Taking, Gut Feelings and the Biology of Boom and Bust” by John Coates. This author is a former trader turned neuro-scientist and he explains how stress and hormones drive the behavior of traders, leading to irrational exuberance and well as irrational panic on the markets.

The interesting side of this book is how our physiology is influencing our decision-making, and how it can be contagious in a group. The book describes in minute detail the working of our nervous and hormonal system when we are faced with the stress of modern life.

If there is a proof that the rational approach of economists and market theorists can only be wrong, it is this book. In effect our primitive brain happens to drive a lot more of our actions than what we’d like to believe – and thus creates irrational behaviors that can have far-flung impact on our economy and our lives.

Read this amazing book to understand to which extend what we believe are our choices are in fact dictated by our deeper, primitive nature; how our physiology influences deeply our behavior and choices – and how seldom in fact our rational, evolved brain intervenes in our decision-making.

Welcome to the world beyond the rationalism of the Industrial Age.

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