The proof of the failure of conventional R&D, and what to do about it

In high-tech, breakthrough technology appears to be negatively correlated with R&D expenditure. In this amazing article, how Apple disrupted its market on a shoe-string R&D budget, we see how R&D expenditure (relative to the revenue of the company) does not correlate at all with market breakthrough, on the contrary.

R&D as percentage of net income for technology companies
R&D as percentage of net income for technology companies

Here is the curve given in the post. Other examples are developed in the post itself like Microsoft – high expenditure, low results.

We know that with the Fourth Revolution looming, the conventional R&D system is broken. The “R&D factories” that were created during the Industrial Age can’t produce the disruptive output we need to make a difference in the world.

As an other example, pharmaceutical companies are also suffering from the obsolescence of the former model where pumping money in R&D would automatically deliver a blockbuster later on.

What is the appropriate new model for R&D and breakthrough innovations?

A first part of the answer could lie in the ‘lean startup’ movement which is currently very trendy. What is the concept about? It says, basically, that prototyping is cheap today. Don’t spend years developing a perfect product you believe the market wants. Come out as soon as possible with a workable product,  test your product as soon as you can on the market, and iterate like mad. Apple does exactly that: their products are always missing something that will come in the next iteration. And in the meantime they get plenty of feedback on what to improve.

A second part of the answer will lie in “Open Innovation” or “Crowd Innovation” as soon as it will have found an effective model.

Here is the conundrum: effective R&D (in the sense of market breakthrough) costs 10 times less and is 10 times more effective that what you think.

Should you do more of what you’re doing now or seek a new model for R&D, a model that will bring you through the Fourth Revolution?

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How I hired an Argentinian designer for a job: my E-lance experience. Fourth Revolution in action!

I needed some graphical work done for my new book and I went online to try Elance.com, one of the networks of international freelancers (cf the post on “Today, the freelancing market is without borders. Did you realize it?“). I must say, the experience was very positive.

It is very simple: after opening an account for free, I put in a one-page description / specification of the job. After 72h I had already 15 to 20 proposals from contractors. Each of them had a link to their previous work so that I could see whether I liked the style; they also proposed a price. Contractors were from everywhere: Europe, USA, South America etc…

After a few days I finally made my choice for a contractor located in Argentina. After two weeks of collaborative work online (the graphic designer sending rough sketches, me commenting), I finally got what I needed, 5 characters to illustrate my book.

Project Soft Power characters
Project Soft Power characters

Elance.com secures the payment and delivery process and gives a lot of information on the contractor’s ratings on previous jobs, the comments of the previous clients etc, which is really helpful in selecting the contractor you need. Actually it appears there are many companies from emerging countries that seem to derive much of their income from platforms like Elance.com.

You are following this blog, so I know you understand what the Fourth Revolution is. Still even I can’t stop to be amazed at what we can do today with a computer and an internet access. Do you realize, I hired in less than one week a contractor who worked for me from the other side of the planet, in Buenos Aires, Argentina and it was like he was working close-by!

As I just arrived in Singapore I don’t have the network of local contractors yet. It is at a point where I won’t even look for a graphic designer or a translator locally! I’ll just go online and hire on the global market!

No profession is really protected anymore from the Fourth Revolution. Borders don’t really matter much.

And consider your own market, your opportunity field: it is worldwide, wherever you live. Did you realize it? When will you leverage on it?

PS: Wonder what these characters mean? I will share with you in a future post the five roles of Project Soft Power!

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Today, the freelancing market is without borders. Did you realize it?

Today, for relatively simple services (graphic design, translation, virtual assistant, all sorts of website development etc) that can almost be called commodity services, the market is… worldwide. You can hire easily, from your desk, a service provider at the end of the world, North America, India or South America.. it does not really matter. Did you realize it?

connected worldNot convinced? Visit Elance or Freelance.com to see how those platforms propose to connect buyers and service providers, and what are all the possible jobs that can be done. Like E-Bay, these companies provide a platform that secures transactions, and they allow to examine the track record of buyers and sellers and the evaluations by previous users. Service providers can also show some samples of their work.

Those platforms for e-freelancing started typically in the early 2000s. Elance mentions a 100% increase of activity in this market in the last year and foresees another doubling in 2012. The overall market can be estimated to be far more than 500M$ in 2011, and will thus pass the billion $ mark in 2012.

Moreover, these services allow talented artists and individuals from emerging countries to take part to the worldwide market and benefit directly from the economy. Clearly that puts also pressure on the prices that can be proposed by service providers from developed countries. This is a fact today: for commodity services, the market is worldwide and that won’t change. The only way to charge higher prices is differentiation and creating longer term, emotional connection with the buyer. And career or business development can also be considered from home, using only internet to sell your services!

I remember how in Europe, a proposed regulation by the European Commission to allow the liberalization of services across borders was a big political issue in the middle of the last decade. Well, it looks that this debate has been made completely obsolete by the Fourth Revolution, at least for those services that don’t need physical work or presence.

In the next post I will describe my experience in using Elance, recruiting a… Argentinian (!) designer to produce the characters I needed for my next book, “Project Soft Power”.

Stay tuned! The Fourth Revolution has not finished to astonish you!

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Kaggle.com is still missing the point of Crowd-Innovation – unleashing the Value of the Fourth Revolution

Did you hear about Kaggle.com? It is one of the most innovative startups of 2011 according to Business Insider. Agreed, it is an improvement on the model of “Open Innovation” developped by Innocentive or Ninesigma, but unfortunately it still misses the point of collaborative innovation, or Crowd-Innovation.

Kaggle is bringing together scientists (mainly data-scientists) to participate in collaborative competitions to solve difficult problems. It boasts a network of 17,000 PhD-level people.

Heritage Health Prize on Kaggle
Are you ready to contribute on Kaggle.com?

Have a look at their sites and the different possible competitions. The most well known is the “Heritage Health Prize” with a prize of 3 million US$: Can you predict who will turn up at the hospital next year based on people’s medical history / historical claims data?

Of course that’s the outlier; most competitions have a prize of 10,000$ or less, and are mainly rewarded by community recognition among the world’s best data-crunchers, or free trips or the ability to present in a well-known conference. You can help to improve prediction of insurance claims, rating of pictures, or help NASA bring evidence of dark matter!

It appears that Kaggle brings something more than Innocentive or Ninesigma, who also bring together the problems of large companies and a worldwide network of passionate problem solvers. Kaggle develops the concept of competition where people can see the result of others in real time, which is a form of deep motivation. Yet Kaggle still stops short of where the power of the Collaborative Age lies: collaboration between participants.

The right format of “Open Innovation” is still to mature. Will it be through companies, foundations, non-profits? How is real time feedback given about the performance of other competitors? How can we develop a spirit of true collaboration between the participants above and beyond competition, a tight community to solve the hardest problems?

The value of “Open Innovation” needs to be unleashed completely. Actually “Open Innovation” needs to be transformed into “Crowd-Innovation” because it is just that we want to achieve: getting people to collaborate meaningfully on a problem they are passionate about.

What will become of our Industrial-Age huge and rigid research organizations? They’ll have to open to the crowd or die.

Even Innocentive, Ninesigma and even Kaggle still need to go one step further or they will struggle to continue. Who will find the right concept, allowing cooperation between participants to develop?

 

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Leave alone the academic executive programs. Go and learn real life leadership! It’s cheaper and better!

What is cheaper? What is better? Going through an academic program to learn how to lead a company or just… do it yourself? Turns out, going out in an entrepreneurial project is less expensive and brings higher value!

I just received an advertisement for an exciting program at Tuck executive education center at Darmouth.

Tuck executive education at Darmouth
Tuck college

It is a nice color booklet including a lot of testimonies from high-ranking Vice-Presidents of large companies. The programs also features some well-known speakers.

Price tag for 3-weeks seminar? 33,000 USD including accommodation; include travel and some costs on top and it comes to a nice 36,000USD or so.

Thing is – that’s quite cheap! Want to go for INSEAD executive MBA? That’s even more hefty – quite more than 100,000 USD!

Companies around the world seem to be sponsoring these programs by registering their promising employees – it is also for them a way to retain them, of course. Isn’t it also a way to keep them in the Industrial Age?

Now let’s look at it in another way. Wouldn’t it be better to give these 100,000 USD to the person and tell them that they have 1-2 years to create a startup and learn by themselves, hands-on, what they need to learn about themselves and building a great company?

When I did my financial projections for my start-up  service company, I figured out what my financial risk was, compared to staying in my cozy employed status. I am still relatively young, and I believe the entrepreneurial experience can only increase my visibility, my network and my employability; thus I suppose that I can find a job easily if I decide so. This taken into account, I will earn less, at the start, than being employed; and I have had to commit some funds as start-up capital. So I calculated that my exposure over 2 years (the time I give myself to decide whether that will work for me or not) was 50,000 – 100,000 USD, maybe worst case 130,000 USD – in relative terms, compared to a situation where I stayed employed and I save some money.

So, for the same kind of investment – and it is not money out of my pocket, but the possibility that I might get a bit less money than if I stayed in my executive career – I get a  fantastic hands-on education. It is also a similar type of time-investment as most executives MBAs are one year full-time or two years part-time.

And there is a bonus too… if my entrepreneurial venture works, the sky is the limit: not only do I get the education and the experience, much more fun on a daily basis, I might also get a positive return in the form of a great value creation for my clients, myself and my company!

So, my conclusion was simple: dump the academic executive education. Go instead in the real world and figure out how to create and run a company from scratch. For the same price you’ll learn more about yourself, about leading, marketing, selling, networking, than in any kind of academic environment. You’ll be more engaged, focused. Just read books by the teachers of these executive programs to complete your education, that’s all!

It won’t cost you more money. It will bring you much more value in all its dimensions. Do it – get the experience in the real world!

 

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How can we push social media more quickly in the organization?

There have been a few interesting and controversial posts in the past few months about the topic of the adoption of social media in the organization.

Clay Shirky the famous social media expert (“Here comes everybody: the power of social media in organizations“, and “Cognitive surplus: how technology makes consumers into collaborators“) asserts in this blog post that “social networking will change business like PC, laptop, email” that it will come naturally in the organizations. Like email was a strange concept in the middle of the 1990’s we just need to let the IT departments figure out how to deploy them.

On the other hand, this HBR post on “the six attitudes leaders take toward social media” paint a less rosy picture, although they agree that there is progressive (slow) trend toward adoption.

Finally, in November CapGemini announced it would get rid of their internal email and use some sort of an internal social networking tool instead. That’s a definite adoption of social networking internally.

I see a trend where companies will first develop internal social networking tools. It’s less scary. This will greatly enhance internal global communication and demonstrate the power of social networks in terms of effectiveness.

Yet the main value will be when stakeholders and customers can be enrolled in a conversation spanning beyond the limits of the organization. Only when organizations will have the guts to move into this realm will they fully benefit of the value of the Fourth Revolution. And not many will do it. I guess that we’ll see a few of them try in 2012. Stay tuned!

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The real story of K.E.E.N.’s motivation

The K.E.E.N. is not anymore motivated by money. She wants to have fun, to bring something to the world, to prove herself.

One of the best stories I found is the story of the development of Apple’s graphing calculator.

Apple's graphing application credits
Apple's graphing calculation application

Or, how two engineers, against all odds, against Apple itself, have worked hidden for a number of months in Apple’s offices, unpaid, to create a great product.

What was their motivation? Let’s use Daniel Pink’s Drive book framework:

  • Autonomy: they did what they wanted to do, deciding by themselves what they would do and how
  • Mastery: this project allowed them to show how good they were in programming
  • Purpose: they wanted to create a product so great people computers could not ship without it

Why did they succeed? They were supported by the informal organization; they had a tribe of supporters; their enthusiasm and sense of purpose did communicate to others.

While this was all developed against the will of Apple’s managers, they were clever enough to see the interest when the product finally came out. That would certainly not happen in many organizations!

When I continue to see large organizations that think that they can retain and motivate people just by giving them money (or, the expectation of getting more money sometime in the future), I just see a total misunderstanding of the world they are living in.

The K.E.E.N. is not any more motivated by carrot and stick. She is motivated by challenge, a deep sense of purpose and her community. When will the standards of organization leadership change to accommodate this new reality?

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Video of the month: insights by Seth Godin on the K.E.E.N. skills – and the importance of failure

Building on failure is another skill of the K.E.E.N. This interview of Seth Godin is a real eye-opener on the power of failure, and in general, the skills of the K.E.E.N.

Seth gives also deep insights on the new world that is awaiting us: remember – the concept of climbing the career ladder is bust !

Find other inspiring resources and videos in the Fourth Revolution Resource Center, in the page on K.E.E.N. – related resources.

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How to create a great venture: have a scaling plan from the beginning

In a previous post we discussed the differences between Freelancer and Entrepreneur.

fractal hand - symbol of scalability
How will you scale?

The fundamental difference is about succeeding in scaling the activity.

Scalability is difficult. In the book Founders at work: stories of startups’ early days, which accounts many stories of IT and internet startups, most if not all stories revolve about the problem of physical scaling, e.g. servers and databases. When a service becomes successful, a single server is not enough; you need more, and then the scalability problems start, because you need to synchronize everything seamlessly. Those startups that succeeded managed their scaling problem quickly and efficiently enough.

Similarly, many startups need to overcome the process scalability problem: how to reproduce, or model, a successful pattern of work set by the founder.

Because scaling is indeed a very difficult problem, some people just decide it is better to avoid it. For example, in the field of consulting, Alan Weiss (author of “million dollar consulting” and many other bestsellers) is adamant that it is much better to work for one’s own rather than bother trying to manage others or trying to scale into a full-fledged consulting practice. He prefers to have alliances and subcontractors when he needs more production power.

The problem is that by avoiding the scaling issue, you will never effectively build an entity that will have a life of its own (you will never be an ‘Entrepreneur’). You will not benefit from the value of leveraging a group of diverse talents to achieve a given goal. You will not be able to spread geographically, or to touch a large number of people with your great service or message. In brief, you will fall short of your potential impact on the world.

So, scalability is a problem that should be dealt with upfront, together with the business plan or other planning considerations for the new venture. A scaling plan needs to be put in place so that the infrastructure, the organization, the processes, take into account scalability from the beginning.

Don’t shunt this step out of the preparation. Work out your scaling plan today!

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The one thing organizations that want to move Collaborative need

Moving to the Collaborative Age is simple… but not easy!

Many organizations just touch collaborative tools from far, sometimes just using them as another broadcasting tool.

The thing is, organizations need to dramatically change their approach to be able to take advantage of all the value made available by the Collaborative Age.

This excellent post by Amber Naslund, The Ripple Effect: Why Social Business Isn’t Simple, is an excellent summary of some tactics organizations can adopt if their strategy is truly to move into the Collaborative field.

Still, whatever the techniques and tactics, something is required first. It is a deep commitment of the organization, at the highest level, to engage with the social community. Engagement means a two way conversation and emotional exchange. Engagement has a cost. It requires continuous maintenance. It requires emotional work and vigilance. Yet it can lead to fantastic stories and experiences.

Like everybody, you want to jump into the Collaborative World. Still – are you really deeply ready to engage emotionally with your network, with your customers and your entire ecosystem?

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Stop misinterpreting the curves showing a relative decrease in salaries!

It does not happen too often to me, but right now I am upset that statistics are being misinterpreted.

In these times of crisis, of 99 percent movement, of demonstrations against the financial and corporate world, numerous charts are disseminated that show how the proportion of wages in percent of GDP is declining (and how the proportion of corporate profits is increasing). Here is an example from a recent post on the Daily Beast titled “the era of corporate profit”:

wages percentage of GDP historical curve
typical historical curves for wages and corporate profit

Now, what does that really show? Obviously, it shows that the proportion in the GDP of the wages and salary income of people employed traditionally by corporations is decreasing. Does it show that the average worker earns less? That’s quite a stretched interpretation even if most commentators just mean it!

As an avid reader of the Fourth Revolution blog, the fact that the share of salaries in the overall income should not surprise you: salaried employment by large corporations is a model of the Industrial Age, which is declining – BECAUSE THERE ARE LESS PEOPLE THAT ARE SALARIED (and not, because each of them gets less money!!). In fact, the diminution of the share of conventional salaries in the GDP is another precursor of the Fourth Revolution!

The US Bureau of Economic Analysis provides historical tables on the revenues in the USA. Here is a curve anyone can obtain with a little bit of patience:

income per category, pct of GDP
why wages and salaries are only a small part of people's income

So what? Yes, wages and salaries have a tendency to decrease, but the income from non corporate business, sole proprietorships, and non-profits organizations increase dramatically. These are organizations which certainly create value for only a few individuals (to obtain the curve we have reclassified their profits as income for the owners)! These are the organizations of the K.E.E.Ns…

Stop the fallacy of showing decreasing salary curves as an indication of the impoverishment of the average citizen. The future lies in other forms of organizations, and their importance increases dramatically.

Welcome to the Fourth Revolution. The future and the Value is elsewhere than salaried employment. When do you jump to other forms of organization?

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Fourth Revolution Video of the month: John Hagel on modern organization and work

John Hagel in his video on modern organization and workforce explains

John Hagel
John Hagel

how management – and the organization – and our life – will change with the Fourth Revolution. Watch and understand how your life will change!

Find more videos and resources about the Fourth Revolution on the Fourth Revolution’s resource center on the Fourth Revolution website!

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